case study 2
Suzanne from the inner potential was engaged to work with the CEO of an established international charity to introduce from scratch and establish a people development strategy, people processes and effective leadership. This work was part of a major change programme for the charity, conducted over a period of two years.
Suzanne was central to the analysis of team and individual competence, understanding how to address gaps, weaknesses, points for support and a proper strategy for organisational development and business growth, based upon the sound foundation of a well-supported team.
Part of this work was devising and implementing learning and development plans, recruitment processes and behavioural competencies. She also engaged with the CEO, the senior management team and more junior individuals as a coach and mentor (for many managers, this was their first experience of training, or formal responsibility). Her work has provided crucial support for many of the team, some of whom found the rapid transformation of the charity a major challenge.
Howard Jones, as CEO of the charity, commented on the outcomes of the programme:
“We were extremely fortunate to meet with Suzanne, through a previous professional contact, and to welcome her into my plans for the future. Suzanne has the unusual capacity to combine measured, professional analysis and insight, alongside wholly practical and clearly proposed programmes for change, then implement. Whist doing so, she has the additional quality of providing busy executives with sufficient guidance and detail to enable oversight and engagement, whilst ensuring that there is never an overload of possibilities, options, decisions; the result being a happy and productive partnership of colleagues each doing what they are best suited for, in the evolution of organisational and individual competence and capacity.
it has been a delight to work with Suzanne and a matter of some relief and satisfaction that her efforts have made much of this change so painless, positive and encouraging. I would have absolutely no hesitation in working with Suzanne again, in fact I would seek her out. It goes without saying that I recommend her in the strongest terms to other organisations and senior executives.”